Will I receive confirmation of my order?
Yes, as soon as you have successfully completed your order, you will receive a confirmation by e-mail. This will include an overview of your order, the billing and delivery address, the selected delivery method, and the payment method used. Once the order is sent, you will also receive the invoice.
Can I also collect an online order in your studio?
Yes, this is possible by appointment.
An item is sold out, what now?
All our products are produced in limited editions and some on demand. So do not wait too long to order, especially if stock or availability is low.
Can I order something outside the collection?
Do you have an idea that is not in our collection? Feel free to send an email to firstname.lastname@example.org. Try to describe as well as possible, and possibly explain with pictures, what you have in mind. We will contact you as soon as possible to discuss the possibilities.
In what ways can I pay?
We accept the following payment methods: iDEAL, credit card, PayPal, Apple Pay, and Bancontact via Mollie Payments.
Is my payment secure?
Absolutely. Your payment and personal data are fully protected via a secure connection (SSL – Secure Sockets Layer). This guarantees the confidentiality of the information.
Do the prices include VAT?
All prices shown include VAT. Within the EU, the Dutch VAT % will be applied. For business orders within the EU, VAT will be reverse charged.
How does it work if I have a voucher code?
You can add the voucher code during the ordering process. The discount will then be automatically deducted from the purchase amount before you pay.
What countries do you sell/ship to?
To keep the shipping costs as low as possible for you, we now only ship within The Netherlands and to Austria, Belgium, Denmark, Germany, France, Italy, Luxembourg, and Poland. If you would like to place an order from outside of these countries, please contact us at shop[at]kukka.nl.
Are there shipping costs charged?
Yes, shipping costs will be calculated at checkout. Free shipping is offered on orders from € 50 within The Netherlands, and from € 75 within the EU countries listed above.
How fast will my order be delivered?
We are a small studio, so for stock items we use slow shipping from a sustainability and time management perspective. This means that we collect all orders and ship them on Monday and Thursday. You will receive a tracking number by e-mail which allows you to track the shipment.
By whom will my order be delivered?
Our delivery is done with PostNL, DHL, or UPS.
Can I enter a different delivery address?
Yes, during the ordering process you can enter a different delivery address. For example, you can have a gift sent directly to that lucky person.
How can I return my order?
We want you to be completely happy with your purchase, so exchanging or returning is no problem at all. But… sending parcels back and forth is obviously not sustainable. So in doubt or need personal advice? Send an e-mail to shop[at]kukka.nl. We’ll be happy to help. Made-to-order items – like the Chromarama tapestries – are excluded from exchanges or returns.
Returns can be made as follows:
Can I exchange an article for another product?
This is currently not possible for online orders. We advise you to place a new order for the other article.
Can I exchange or return an item in your studio?
Yes, it is possible to exchange or return online orders in our studio by appointment.
Can I get a refund on an online order?
Yes, you can. Once we have received and processed your return in good order, the purchase amount will be refunded within 10 days using the same method with which you paid.
For the silk scarves and pocket squares care instructions, visit their product page.
How can I take care of my tapestry?
Do you take custom business orders?
Can you already see our designs in your hotel, office, store, or restaurant? The possibilities are endless! Send an email to info[at]kukka.nl and we’ll schedule a call to discuss what Kukka can do for your business.
Can I borrow your designs?
Are you a photographer, videographer, stylist, etc. and would you like to borrow our designs? You can! Just send an email to info[at]kukka.nl.
Is your question not listed?
Send an e-mail to shop[at]kukka.nl.
Our customer service is available Mon, Tue, Thu, Fri from 10:00 – 17:00 CE(S)T.