FAQ

Will I receive confirmation of my order?
Yes, as soon as you have successfully completed your order, you will receive a confirmation by e-mail. This will include an overview of your order, the billing and delivery address, the selected delivery method, and the payment method used. Once the order is sent, you will also receive the invoice.

Can I also collect an online order in your atelier?
Yes, this is possible by appointment.

An item is sold out, what now?
All my products are produced in limited editions and some on demand. So do not wait too long to order, especially if stock or availability is low.

Can I order something outside the collection?
Do you have an idea that is not in my collection? Feel free to send an email to info[at]kukka.nl. Try to describe as well as possible, and possibly explain with pictures, what you have in mind. I will contact you as soon as possible to discuss the possibilities.

In what ways can I pay?
I accept the following payment methods: iDEAL, credit card, PayPal, Apple Pay, and Bancontact via Mollie Payments.

Is my payment secure?
Absolutely. Your payment and personal data are fully protected via a secure connection (SSL – Secure Sockets Layer). This guarantees the confidentiality of the information.

Do the prices include VAT?
All prices shown include VAT. Within the EU, the Dutch VAT % will be applied. For business orders within the EU, VAT will be reverse charged.

How does it work if I have a voucher code?
You can add the voucher code during the ordering process. The discount will then be automatically deducted from the purchase amount before you pay.

What countries do you sell/ship to?
To keep the shipping costs as low as possible for you, I now only ship within The Netherlands and to Austria, Belgium, Denmark, Germany, France, Italy, Luxembourg, and Poland. If you would like to place an order from outside of these countries, please contact me at shop[at]kukka.nl and we’ll make it happen!

Are there shipping costs charged?
Yes, shipping costs will be calculated at checkout. Free shipping is offered on orders from € 50 within The Netherlands, and from € 75 within the EU countries listed above.

How fast will my order be delivered?
Kukka is a small atelier, so for stock items I use slow shipping from a sustainability and time management perspective. This means that I collect all orders and ship them on Tuesday and Thursday or Friday. You will receive a tracking number by e-mail which allows you to track the shipment.

By whom will my order be delivered?
Delivery is done with trusted partners PostNL, DHL, or UPS.

Can I enter a different delivery address?
Yes, during the ordering process you can enter a different delivery address. For example, you can have a gift sent directly to that lucky person.

How can I return my order?
I want you to be completely happy with your purchase, so exchanging or returning is no problem at all. But… sending parcels back and forth is obviously not sustainable. So in doubt or need personal advice? Send an e-mail to shop[at]kukka.nl. I’ll be happy to help. Made-to-order items – like the Chromarama tapestries – are excluded from exchanges or returns.

Returns can be made as follows:

• Reason for return
  Please email shop[at]kukka.nl to register your return. Please include the order number, the item(s) you want to return, and why you want to return your order.
• Damaged on delivery
  Did your order not arrive in one piece? Please mention this by e-mail and attach a picture of the damaged item and packaging.
• Return period
  Kukka has a return period of 14 days. You have 14 days after receipt to register your return with me. After registering your return, you still have 14 days to return the product to me.
• Return Costs
  The cost of the return is at your own expense. Don’t forget to ask for a shipping receipt with tracking details, to prove that you have returned the order.
• Refunds
  Returned items must be in their original state. Once I have received and checked your return, you will receive a confirmation by e-mail. If the order is returned without defects, I will refund the purchase price within 10 days using the same method you used to pay.

Can I exchange an article for another product?
This is currently not possible for online orders. I advise you to place a new order for the other article.

Can I exchange or return an item in your atelier?
Yes, it is possible to exchange or return online orders in my atelier by appointment.

Can I get a refund on an online order?
Yes, you can. Once I have received and processed your return in good order, the purchase amount will be refunded within 10 days using the same method with which you paid.

For the silk scarves and pocket squares care instructions, visit their product page.

How can I take care of my tapestry?

• Hang your tapestry (or lay flat temporarily) as soon as possible to avoid creasing;
• The tapestry is a wall hanging and not meant as a carpet. It is not intended to be placed on the floor;
• Use the upper tunnel to hang your tapestry on a stainless steel rod (powder-coated or chrome-plated) or use a smooth wooden rod of a type of wood that releases as little acids or resins as possible;
• If your tapestry is a little bit creased, use a weight rod in the bottom tunnel so it can hang out. Local gentle steaming with a garment steamer can also help to smooth out creases but be careful with steaming, there are several yarns used in the tapestry, each with their own shrinkage value. Some yarns may shrink more than others by steaming and this can cause deformation;
• Gently clean your tapestry by using a soft brush to sweep away dust or do a light vacuum with very low suction, using a suitable textile vacuum cleaner attachment. Or have your tapestry professionally cleaned at a specialised dry cleaner, such as Stomerij de Waal in The Hague;
• Check (the back of) your tapestry regularly for pests, especially textile moths and carpet beetles love dusty fabrics. Also check for mold growth at very fluctuating temperatures and humidity;
• When moving, temporarily store or ship your tapestry on the supplied paper roll. Read this article for comprehensive advice;
• Protect from fire, little children, and pets.

Do you take custom business orders?
Can you already see our designs in your hotel, office, store, or restaurant? The possibilities are endless! Send an email to info[at]kukka.nl and I’ll schedule a call to discuss what Kukka can do for your business.

Can I borrow your designs?
Are you a photographer, videographer, stylist, etc. and would you like to borrow my designs? You can! Just send an email to info[at]kukka.nl.

What is your privacy policy?
I respect your privacy. The information you leave on the website will only be used for handling and sending your order and (if desired) to keep you informed about Kukka. Click here for our full privacy policy.